Most orders ship within 1 to 4 weeks via LTL freight or parcel carriers. Shipping is quoted after order placement based on items, weight, dimensions, and destination. Please review this page in full before placing an order. Placing an order indicates acceptance of these terms.
Service Area
We ship to all 50 states. Standard rates apply to the continental United States. Orders shipping to Alaska and Hawaii are quoted separately and carry additional freight surcharges due to extended LTL costs. We do not currently ship internationally or to Canada.
Production and Lead Times
| Order Type | Production Time |
|---|---|
| Standard catalog items (in stock) | 3 to 7 business days. |
| Custom-cut or made-to-order items | 2 to 4 weeks. |
| Large LTL freight orders | Add freight transit time after production. |
Lead times begin once payment or the required deposit clears. Lead times are estimates and may extend during peak season or for complex custom work.
Shipping Methods
We select the most cost-effective and protective method for each order. Smaller, lighter orders typically ship via parcel carriers. Heavy, palletized, or oversize orders ship via LTL freight. Trim lengths over 86 inches generally require LTL freight.
Shipping Charges and Surcharges
All shipping is quoted after order review. Final shipping cost depends on weight, dimensions, destination, and required services. The following accessorial charges may apply and will be included in your quote.
- Residential delivery.
- Liftgate service.
- Limited access locations such as construction sites, schools, churches, and rural addresses.
- Appointment or call-before-delivery.
- Inside delivery.
- Alaska and Hawaii surcharges.
- Oversize or dimensional weight charges for long trim and molding.
Payment Terms
Full payment is required at the time of order for new customers and for any customer with whom we have not yet established an account history. We may also require prepayment for any order at our discretion based on order size, custom work, destination, or other factors.
Established customers may qualify for negotiated payment terms after a documented order history. Approval is at our sole discretion and may be revoked at any time. Past-due balances may delay or hold future shipments until cleared.
Accepted payment methods include credit card, ACH transfer, and wire transfer. Checks may be accepted for established accounts and must clear before production begins or before shipment, whichever applies. Returned checks and chargebacks are subject to a processing fee plus any bank charges incurred.
Order Deposits
In addition to the payment terms above, a 30 percent non-refundable deposit is required on custom-cut orders and on large orders once materials are ordered or fabrication begins. Standard catalog items are prepaid in full at the time of order. Deposits are applied to the final invoice and are forfeited if the order is cancelled after production begins.
Receiving Your Shipment (LTL Freight)
LTL freight deliveries require inspection at the time of delivery. Before signing the bill of lading, please do the following.
- Count all pieces and verify against the bill of lading.
- Inspect the pallet, wrap, and packaging for visible damage.
- Note any damage, shortage, or pallet condition issues on the bill of lading before signing.
- Photograph the pallet, packaging, and any damage from multiple angles.
Signing a clean bill of lading accepts the shipment as delivered and may forfeit the ability to recover damage from the carrier.
Damage and Loss Claims
Visible damage at delivery: note the damage on the bill of lading, photograph it, and either refuse the shipment or accept it with written notation. Contact us the same day so we can begin a claim.
Concealed damage discovered after delivery: report it to us within 48 hours of delivery with clear photographs of the damage, the packaging, and any shipping labels. Claims reported after 48 hours cannot be filed with the carrier and are not eligible for replacement or refund.
We file the freight claim with the carrier on the customer's behalf when notified in time. Replacements or refunds are issued after the carrier acknowledges the claim. Email all claim documentation to our customer service team with your order number in the subject line.
Refused Shipments
If a shipment is refused without documented damage on the bill of lading, round-trip freight and any accessorial charges will be deducted from any refund. Refusing a shipment without proper documentation forfeits damage claims and may also forfeit the original outbound shipping cost.
Returns and Cancellations
Standard catalog items. Returns are accepted within 30 days of delivery. A 25 percent restocking fee applies. The customer is responsible for return shipping. Original outbound shipping is non-refundable. Items must arrive at our facility undamaged in original packaging. Items damaged in return transit are not eligible for refund.
Custom-cut and made-to-order items. All sales are final. Returns are not accepted except for manufacturing defects or shipping errors confirmed by our team.
Cancellations. Orders may be cancelled for a full refund before production begins. Once production starts or materials are committed, the deposit is forfeited and any work already completed is billed.
Order Changes
Change requests must be submitted in writing before production begins. After production has started, changes may not be possible or may incur additional charges. Shipping costs may change if revised dimensions or quantities alter the freight class. We will notify you and request approval before shipping if the freight quote changes materially.
Title and Risk of Loss
All shipments are FOB Origin. Title and risk of loss transfer to the buyer at the moment goods are handed to the first carrier at our facility. The buyer is the claimant of record for any carrier damage or loss claim. We will assist with paperwork and submit claims on the customer's behalf when notified within the required timeframes.
Delivery Delays and Force Majeure
We are not liable for delays caused by events outside our reasonable control. These include weather, natural disasters, carrier delays, strikes, labor shortages, customs holds, road closures, and other acts of God. Published lead times and transit times are estimates and not guarantees.
Carrier Substitution and Limitations
We reserve the right to substitute carriers, decline service to specific destinations, refuse orders based on size, weight, or trip type, and adjust quoted rates if carrier pricing changes before shipment. Promotional or free shipping offers, when available, apply only to the continental United States and do not include accessorial fees.
Contact
For shipping questions, freight quotes, or damage claims, please contact our customer service team. Include your order number, photographs, and a brief description with all claim emails.